2020年英国学生公寓 | 如何无责取消预订？ - iQ Student篇

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最近很多同学都问君君如何取消自己的预订，那么这个系列将告诉大家，在疫情期间，预订公寓你该注意什么？应该如何退订？

Deadline （冷静期/无责取消预订期）

预订公寓，一定要注意冷静期/无责取消预订期是多久，有的学生公寓集团使用的单词是Cooling period，然而iQ Student使用的是deadline这个单词，特别注意下。这个是什么意思呢？就是从你接受合同到无责取消预订的时间。超过Deadline将变成有责退订了。

官方原文

Required Payments at Time of Booking: Booking Fee

Payment of the Booking Fee constitutes your acceptance that the Booking Fee is retained to secure your room in accordance with these terms and conditions. You agree by paying us as a holding deposit that the deadline to conclude the Tenancy Agreement following receipt of the Booking Fee shall be 7 days thereafter, or any other period agreed to by us (the “Deadline”). As agreed by entering into the Tenancy Agreement, the Booking Fee will be treated as a payment towards your first rental payment and credited to your rent account.

If you are not required to pay a Booking Fee

You agree to conclude the Tenancy Agreement within 7 days of confirming your booking, or any other period agreed to by us (the “Deadline”).

以下是君君的个人解读仅供参考

Deadline是多久？

一般而言Deadline就是7天，也就是说当你完成预订公寓后的7天。但是，也有可能是更短的时间，这个时间可以由公寓自行决定。所以，你预订公寓的时候，一定要看清楚了！

怎么样算完成预订？

当你支付完押金（booking fee）并且收到收款单，就意味着你完成预订了，这个时候起的7天或者规定的日期，就是你的无责取消预订期。根据法规，有些地方是不用支付预订费用的，那么也就是你同意预订后的7天或者指定时间，是免责取消预订期，超过这个时间就不再是免责了，无论你是交了押金还是没有交押金，都需要履行合同的责任。

无责退订的几种情况

官方原文

If you have entered into the Tenancy Agreement and you wish to cancel your booking, regardless of whether you have collected your keys, you will remain liable for the contractual obligations set out in the Tenancy Agreement and you may not cancel the booking unless you can provide proof that you fit any of the following criteria:

• you notify us of your intention to cancel your booking prior to 1 August or, if your Tenancy Start Date(as defined in your Tenancy Agreement) is in any month other than September, 28 days before your Tenancy Start Date.

• you notify us of your intention to cancel within 7 days of payment of your Booking Fee.

• Your UK Visa application has been denied.

• You have failed to obtain the required qualifications to get into your first University of choice.

• Extenuating circumstances e.g. ill-health, being unable to travel due to travel restrictions, family circumstances.

Where proof is provided in accordance with these terms and conditions and to our reasonable satisfaction, you will be entitled to cancel the booking and you will not be liable for the contractual obligations laid out in the Tenancy Agreement from the date of cancellation.

All cancellation notifications must be made to hello@iqstudent.com

以下是君君的个人解读仅供参考

任何9月开始的租期都不能免责取消预订，其他时间可以

You notify us of your intention to cancel your booking prior to 1 August or, if your Tenancy Start Date(as defined in your Tenancy Agreement) is in any month other than September, 28 days before your Tenancy Start Date. 这一段话非常的绕，重点解释就是任何在9月开始的租期，都不能享受这个条款。只有9月以外的租期开始时间才能享受这个条款，并且还要在8月1日通知公寓取消预订。

支付押金的7天内取消

这个非常的简单，如果你要取消预订，一定要在7天之内。这样是完全免责的退订。

签证被拒

这个一般都是可以无责取消预订的，公寓还有补充的一段来解释这个条款：

If you fail to obtain a UK Visa before the start date of your tenancy, we will cancel your Tenancy Agreement and refund any rent payments made so long as you provide the following information:

• Written confirmation from you that you wish to cancel your reservation; and

• Supporting official evidence to show that the Visa was declined.

This supporting evidence should be supplied to iQ Student Accommodation within 72 hours of you receiving official confirmation. In these circumstances, your Booking Fee and any rent paid will be returned to you within 4 weeks.

一定要在拿到拒签后的72小时以内书面的形式取消预订，这样公寓就会在4周内退还你的押金。

没有达到学校的录取标准

这个一般都是可以无责取消预订的，公寓还有补充的一段来解释这个条款：

Should you fail to gain the required qualifications and are not accepted into the University you stated as your first choice, you may cancel your Tenancy Agreement and we will refund your Booking Fee and any rent payments made so long as you provide the following information within the timescales mentioned below:

• Written confirmation from you that you wish to cancel your reservation due to having failed to obtain the required grades for your first choice University; and

• Supporting evidence from the University or UCAS.

This information must be provided to us within 72 hours of your exam results being published to be eligible for a Booking Fee refund. In these circumstances, your Booking Fee and rent payments will be returned in full within four weeks. If you fail to provide the information within 72 hours of your exam results being published, your Booking Fee will be retained as a cancellation fee.

Please note, if you are attending another University in a city where iQ Student Accommodation has a property, our team will be happy to support you in finding suitable accommodation. In this case, your Booking Fee and any rent payments made may be transferred over to your new booking.

如果你被学校拒了，那么你也要在72小时以内通知公寓取消预订，公寓会在4周内退还你的押金；但是，如果你超过72小时通知公寓，押金将不退。

情有可原的情况

身体原因、出行限令、家庭情况，这都是归为这一类，但是需要和公寓发邮件来讨论如何处理此事，如果公寓判断为合理原因，则可以无责取消预订。

*以上所有的无责退订，都需要发送邮件到：hello@iqstudent.com

特别注意一点，很多同学在申请公寓的时候，都会用申请学校的注册邮箱地址，这个邮箱往往在留学中介手上，那么你退订公寓，是要求一定要用这个邮箱退订。如果你使用自己常用的QQ邮箱或者私人邮箱，是很有可能无法取消预订的。

好了，以上就是iQ Student的取消预订的最重要的信息了，还有任何问题可以在下方留言哦。君君会针对大家的问题，给出专属你的回答。如果你退订出现了问题，请查看此文：《#315晚会# 英国订房容易退房难，我该怎么办？》

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